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I have shared the transcripts via post they have reached there though. 4 months time would start once the status change or has it started?

Hello everyone I had made my profile on iqas and submitted it with payment on 18th August 2021 And my transcripts were delivered on 7th September 2021 but ever since the payment and delivery of the transcripts the status has been the same i.e on SUBMITTED. could anyone help me understand how...