How to call IRCC from outside Canada?


Staff member
Jan 24, 2021
IRCC Canada Contact Details:
Telephone: 1-888-242-2100 (in Canada only)
Monday to Friday, 8 a.m. to 4 p.m.

How to call IRCC from outside Canada:

Dial 1-888-242-2100 with paid Skype or try Google/TextNow app/2ndLine -> I tried via my paid Skype but call did not connect. May be because it was 4.50 AM in Ottawa when I tried. I will try again at 9 AM.

Options (IVR options may change frequently, please hear the instructions carefully):

English press 1
Immigration press 1
Transfer to citizenship and immigration can processing application press 1
Status or processing times press 1
Become permanent resident press 2
Application starts with E press 2
Enter application number followed by #
Listen to the entered number and press 1 to confirm
Enter the year of birth and then listen to the entered number and press 1 to confirm
Hear the details
Then press 1 to check status (there will be a pause)
Hear detailed status at the end press 0 to speak to agent

Alternative method:

Using paid Skype call Border Services Agency (CBSA) at Toronto Pearson airport on +1 905 676 3640 -> I tried via my paid Skype and the call connected at first try without any issues.

Through their IVR menu you can connect to IRCC
Connecting Codes are 2-3-4-0.
It may not connect every time. Might work 5 times out of 10.
Their call center starts from 9 AM EST (Monday - Friday)

Questions to ask if calling for Express Entry case status:
What is my Visa Office?
Is Eligibility Passed? When?
Is Security Passed? When?
Is Criminality Passed? When?
What is the status of Background Check?

Skype has a 1 month free trial for users from India and thereafter it's $2.99.

Screenshot 2021-06-17 140735.png

Please share if any other free/paid app is working for users outside Canada and the steps to call IRCC from outside Canada.